Shipping
How much does shipping cost?
Orders of $35 or more ship free. Orders under $35 are charged a calculated shipping rate based on package weight and your delivery address.
How long does delivery take?
Delivery times depend on the carrier and your location. Once your order ships, you'll receive a tracking link by email.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return, as long as it's unworn or unused, in its original packaging, and you have the receipt or proof of purchase.
How do I start a return?
Email us at bellbenjamin666@gmail.com to start a return. Once accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return won't be accepted.
What if my item arrives damaged or wrong?
Inspect your order when it arrives and contact us right away at bellbenjamin666@gmail.com if an item is defective, damaged, or incorrect, so we can make it right.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.
Products
Are your products authentic, name-brand items?
Yes. We sell genuine products from established pet brands, sourced through legitimate distributors rather than unauthorized resellers.
How do I know what size or quantity to order?
Each product page lists the available sizes, quantities, and variants. If you're unsure which option fits your pet, contact us before ordering and we're happy to help.
Contact
How can I reach customer support?
Email us at bellbenjamin666@gmail.com or call +1 864-780-0147. Our mailing address is 113 Calico Rd, Anderson, SC 29625, United States.